Placing an order for goods indicates your acceptance of our terms and conditions. Ideally, all payments must be with your own credit card and with adequate funds to make payment. Fraudulent use of credit cards will be reported to the relevant authorities. https://www.faithandgracebeauty.com/store may suspend or cancel your order or registration immediately if you breach these terms and conditions.
You need to register yourself on our website to make orders. Simply select the items and their quantity to add them in the shopping basket. Make sure that you are choosing the desired colour and size. Once done, you need to select the desired shipping type out of several options. You have to add at least one address to select it as your billing and delivery address. The billing address has to be the address where your credit/debit card is registered. Please make sure that you provide all the correct details for a successful order to avoid any further delays.
Once you completed the steps of adding products to the shipping basket and you have chosen the right shipping, then you have to check out for the payment. The quickest and safest method to pay is to pay online by using your credit/debit cards. For a successful order, the payment transaction has to be approved by the bank. It is important to know that the delivery charges are based on one box of parcel. Please read line number 13 on the Frequently Asked Questions for the delivery charges details. Your card will automatically be charged at the time of check out and making payment. This is a secure and automated process handled by the Barclays. Please note, we accept all the debit/credit cards other than the American Express Card. Other than debit/credit card, you can pay by using a bank transfer. To make a bank transfer, please make sure that you are paying extra £6 to cover the bank charges. Always write your order reference number in the field of bank transfer reference so that we can identify your transaction for a quicker processing. You can even pay by using a postal order and also by depositing money directly in our account. In both cases, write your order reference number with the payment so that we can identify your transaction. We might require a utility bill from you for the first time so confirm the address and to create your account with us. This is one time formal process. You can send us a scanned copy of any of your utility bills upon request. Once your order is completed and the payment is received, you will receive the confirmation email from us.
Please note, all prices include the VAT. If you are ordering from outside the Europe and the goods are going outside the Europe as well, then you don’t need to pay the VAT. However if you are within the Europe and you have a business as well as a valid VAT, then you need to provide us these details to the exemption from the VAT. In all other cases, you have to pay the VAT as per UK law.
As soon as we receive a clear payment for your order, we start processing your order. In case if all the items are available and in stock, the orders are processed quicker and posted on same day or latest by next working day. However if any of the items are not in stock, you are informed by our customer support through telephone or email. In this situation, we always wait for your advice about getting a partial refund or choosing an alternative product.
It is important to know that the products might have a new packaging as compared to the image shown on the website, however if the product is same and only the packaging is new, this will be considered as the same product.
You can cancel your order on the same day before 4:00pm (if your order is still in our possesion and not despatched) otherwise we may despatch you order. In case if you are unable to inform us on time and the order is already despatched, the only way to cancel that order is to wait until you receive the items and then send them back to us to get the refund for the total amount of products.
Posting and Packaging:
We use Royal Mail and Parcel Force for the shipment that is why we are unable to add any further instructions for their drivers. This means, we expect you to be at home to receive your parcel. All parcels will be despatched through trackable service where a customer has selected trackable delivery option and we always send you parcel tracking number in email. We cannot send bigger boxes through Royal Mail because of the service specifications and the parcels are always posted to the delivery address provided by you.
As soon as you receive the parcel, please make sure that it is not opened or damaged, in case if you find any such thing, immediately tell the postman/driver and also inform us. The invoice paper is always included in the parcel. In case if you are not home, the delivery person may leave a contact card for you. This means, you should visit the nearest Post Office or Depot to collect your parcel. Please bring a poof of ID and your tracking number to collect your parcel and make sure that the parcel is not opened, leaked or damaged. If you do not receive your parcel between 14 to 21 days, please let us know immediately so that we can find it for you. We cannot do anything before 14 days and this is because of the policies defined by the shippers. In such situations, we always need a written email from you stating that you could not receive your parcel. In such situations, the shippers may take time of another 4 weeks before they can get back to us with the investigation report. We have to wait for this time frame as per their terms and conditions; there is absolutely no way to make this procedure quicker or earlier. As soon as we receive the feedback from the shippers, we immediately resend you new items or else you can advice us to make a refund for you. In some cases, this might happen because of a spelling mistake while typing in your delivery address so please make sure that you provide us a right delivery address. The delivery estimated time is 2 to 3 working days for the normal post and the next working day for the next day delivery. This time is treated only when you place your orders before 3:00pm. Any orders you place after 3:00pm will be processed next morning. The delivery time does not include any public holidays or weekends. For overseas orders, you may have to pay a custom duty; this depends upon the law of your country. Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
The cost of returning the item to us is your liability. Postage charges are only refunded when the goods are confirmed as faulty or the wrong item has been shipped. How long does the return take? Please allow 7 to 10 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed. Please note: exchanges are subject to availability. Where replacement stock is not available a refund will be issued for your item.
Any electrical product that comes with the manufacturer’s warranty can be returned directly to the manufacturer. Or else, you can send them to us so that we can send them to the manufacturer on your behalf. If you want us to claim the warranty for you, make sure you are sending it with its complete box packing and any accessories as well as the original invoice. Please note, you are liable to pay all the posting charges occur for handling your warranty claim with the manufacturer.
In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase. All refunds take 2 to 3 working days from the date when the refund request is posted. If you made the payment using bank transfer or deposit, or if you paid by cash or through any postal order, then there will be bank handling charges while making the refunds. These charges are subject as per bank policies and whether the refund is within the country or overseas. If a refund is for any damaged or lost parcel, the refund will not take place before the shippers provide us their feedback of investigation. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting a feedback from the manufacturer.